When to file
If the watch is not as described, damaged, counterfeit, not received, or the wrong item, file a dispute from the order page within your hold window.
Evidence
An unboxing video and clear photos help a lot, especially for not-as-described or counterfeit claims. Add a detailed description.
How it's decided
Ops review both sides. If the other party doesn't respond in time, the case is decided in your favour. Decisions are made within the stated SLA.